Hela Health Privacy Policy

Last Updated: January 19, 2020

INTRODUCTION

Hela Health Ltd. (“Hela Health”, “we”, “us”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through our website located at www.helahealth.io (the “Website”). This Privacy Policy applies to all of the products, services, and websites offered by Hela Health or our related, affiliated and/or subsidiary companies (collectively the “Services”).

 

The privacy of our customers is of great importance to us. By visiting our Website and/or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Information”). Personal Information does not include “aggregate” information which we aggregate from information (including Personal Information) you provide to us. Personal Information may be collected about our customers, prospective customers, visitors to the Website, and end users of the Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of the features and functionality of our Services.

This Privacy Policy does not apply to the practices of companies that we do not own or control. You understand and agree that Hela Health and its authorized business partners, affiliates, subsidiaries or agents (collectively, “Hela Health”, “us” or “we”) may collect, maintain, and process information provided by you, on and through the Services. You represent and warrant that you have permission to share any information you elect to provide Hela Health, you consent to such information being shared with third parties, including, if applicable, healthcare providers, and that such information is accurate, current, non-misleading, and consistent and relevant for the purpose for which you are providing information.

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only. Hela Health makes no representation and assumes no responsibility for the accuracy of information contained on or available through this web site, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this web site with other sources, and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE.

 

Hela Health does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this web site. HELA HEALTH IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS WEBSITE.

 

COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA 

Account Information:  In order to use the Services, users may be required to have a valid Hela Health account to log in to the Website (an “Account”). 

When you register for the Services, Hela Health collects your name, email address, birth date, gender, zip code, your business phone number and business address (“Account Information”). 

Hela Health may also collect payment information, including billing address and credit card information, when you use paid Services.

Hela Health will also have access to information about your use of the Services such as classes you may have attended and other activities undertaken under the Account. Once you create an account with us and sign in to our services, you are not anonymous to us. Hela Health collects Personal Information in the following general ways:

  • Hela Health collects Personal Information you knowingly choose to submit to us through the Services, such as your name and email address. 

  • When you access or use the Services, Hela Health may automatically receive and record information, including  server log information which may include your login details, the date and time of visits, the pages viewed, your IP address, time spent on the Website and the websites you visit just before and just after visiting the Platform and device information about the computer or mobile device you use to access the Website and the Services, including the hardware model, operating system and version, the web browser you use, and other device identifiers and cookies. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored by Hela Health when you register with Hela Health.

​Generally, Hela Health uses the Account Information (including Personal Information) to deliver the Services to you, to improve the delivery of our Services and related products and services, to conduct our business, to develop analytics and aggregated data that allow us to improve our Services and related products and services, or to correspond with you. Specifically, Hela Health uses Personal Information to:

  • Authenticate access to the Account and provide access to the Services;

  • Provide, operate, maintain and improve the Services;

  • Send technical notices, updates, security alerts and support and administrative messages;

  • Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices;

  • Respond to comments, questions, and requests and provide customer service and support;

  • Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about us and our select partner;

  • Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;

  • Personalize and improve the Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Services;

  • Monitor and analyze trends, usage, and activities in connection with the Services and for marketing or advertising purposes;

  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;

  • Enable you to communicate, collaborate, and share files with users you designate; and

  • For other purposes about which we will notify you about and seek your consent.

Website Visitors: As you visit or browse the Website, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. This information is logged to help diagnose technical problems for analytics and for quality control purposes. We also collect Personal Information submitted by any visitor to our Website through messaging features we make available on our Website and use such information for the purpose of responding to your requests.

Cookies: A cookie is a small amount of data, which may include a unique identifier. Cookies may be sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our Website. Hela Health requires authentication and authorization to in order to process Account access. As such, we use cookies throughout the Services to authenticate users. By using our Services, you indicate your consent for Hela Health and our affiliates to send cookies to your computer or mobile device in order to uniquely identify your device and improve the quality of our services; you may turn off cookies in your browser though, in doing so, some or all of our Service features may not work.

We use cookies to recognize devices and provide a personalized experience on Our Website, or otherwise through the Services. In particular, Hela Health uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Hela Health to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Services.

If you prefer, you can turn off cookies in your web browser by changing its security settings. Please note, however, some features of Products and Services may not function properly if your cookies are disabled. You may be able to set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website and/or Services. We do not link any of the information we use in cookies to any personally identifiable information submitted by you when you are on the Website.

 

Hela Health also combines data derived from our usage of cookies with Account Information of registered users for the purposes set out above.

ONLINE TRACKING
 

At this time, this Service does not support Do-Not-Track signals. 
 

Log Files: Like many internet and mobile services, we may automatically gather certain information about our Services traffic and store it in log files. This information includes mobile device identifiers, browser type, IP address, mobile or internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Services, to track users’ movements around the Services, and to gather demographic information about our user base.
 

We also store in our log files information identifying users who have accessed data that we store about patients, and any changes they make to such data. We use this information to comply with legal obligations relating to such data and to keep a record of such changes. We may also use it to improve our Services.
 

We may link this automatically collected data to Personal Information. Device identifiers may be tied to Personal Information to troubleshoot access issues.
 

We may use third-party tracking services that use log files, cookies, and possibly other techniques to track non-Personal Information about visitors to the Services in the aggregate. These services capture usage and volume statistics as well as geographical location data to compile usage reports and maps for optimization and troubleshooting purposes. 

STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION

Hela Health processes and stores its data, including Personal Information, on cloud servers located in various locations, including the United States and Europe. Hela Health also transfers data to the third-party service providers solely as described herein.

By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in any location where Hela Health’s servers reside. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in the jurisdiction whether the information is stored, in accordance with lawful access regimes or court order.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

Your Consent to Share: By providing any Personal Information to us, you fully understand and unambiguously consent to the transfer of such Personal Information and the collection and processing of such Personal Information to various third parties, including credit card processing vendors or other third parties as described in the Terms of Use. We may share aggregated data to conduct our business, improve the delivery of our Services, to develop analytics, and to enable us and our partners to improve and promote our products and services. 

 

We will not sell or rent your Personal Information to anyone other than as described in this Privacy Policy.  

Service Providers and Business Partners: We may from time to time employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. We currently engage third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).

 

When a third party pays for your subscription plan, such as your employer, we will share with that third party usage information for the purpose of billing for our Services. We will never disclose the content of the Services or the specific Services used.

Business Transfers: If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.

 

With Your Consent: If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

As Required by Law: We may disclose Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other end users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce our contracts or user agreement, including investigation of potential violations hereof; and (iii) detect, prevent, or otherwise address fraud, security or technical issues. We may disclose Personal Information if we believe it is necessary to investigate potential violations of our Terms of Use, or to enforce those Terms of Use. The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

 

We will not allow third parties to use your information or aggregate information for their purposes. 

RETENTION

We will keep Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Use or a separate agreement with you governing the applicable Services, if you cease using such Service, we may retain or destroy, at our discretion, all Personal Information and non-personally identifiable information we collect through your use of such Service. All retained Personal Information will remain subject to the terms of this Privacy Policy.

OPT-OUT CHOICES

To “opt-out” of (1) any consents previously given to us, (2) receiving communications from us, or (3) having Personal Information disclosed to third parties, send an e-mail to privacy@helahealth.io . Notwithstanding this right to request to cease receiving communications from us and to have us not share Personal Information with third parties, we retain the right to collect, maintain and process information provided by and collected about you on and through the Services, and disclose such information to comply with its reasonable business and legal obligations.

MINORS

Hela Health does not knowingly solicit or collect data from children nor knowingly market to anyone under the age of 18. If you are under the age of 13, you are explicitly not authorized to use this Service. If you become aware that your child has provided us with Personal Information without your consent, please contact us at privacy@helahealth.io. If we become aware that a child under 18 has provided us with Personal Information, we will take reasonable steps to remove such information from our systems and terminate the applicable account.

 

TERMS OF USE

Please also visit our applicable Terms of Use, which govern the use of our Services.

CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date at the top of this page. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website, Website or Services after such changes have been first posted.

ADDITIONAL INFORMATION

If you have questions regarding our Privacy Policy, its implementation, and/or our general practices, please contact us at: privacy@helahealth.io. 

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